DataStreams develops products based on the value of 'creating an easy and convenient product experience from the user's perspective,' operates systematic QA tests, provides regular user training sections, and operates multi-lingual (English, Japanese, Chinese, etc.) customer support centers to ensure world-class technical support services.
- Speedily Customer Support Services
- DataStream offers a variety of consulting and training services and information of support programs. In addition, we have established a system that enables customers to easily and quickly connect to the right division so that we can immediately respond to customers’ requirements such as product inquiry, product maintenance, license renewal, and marketing information.
- Technical Support
- DataStreams conducts regular product inspections and provides timely and stable technical support failure recovery services through onsite visits or tele-communication, in order to minimize user inconvenience and enhance product maturity.
- Education and Training
- To help customers better understand the product, DataStreams offers monthly training programs and provides various technical documents of each product to support product installation, upgrade, and migration procedures.
- Specialized Services
- DataStreams provides specialized services for customers who need direct help with product installation, configuration, deployment, or application design.
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